Q.Match the terms given in List I with the items given in List II and choose the correct answer from the code given below. List -I (Term) List-II (Item) (a) Leadership (i) Voice of the customer (b) Customer focus (ii) Strategic direction (c) Planning for improvement (iii) Employee satisfaction outcomes (d) People focus (iv) Partnering outcomes (e) Supplier focus (v) Process control (vi) Assessment outcomes A B C D E
Correct answer: (ii) (i) (vi) (iii) (iv)
Explanation
Correct Match List-I List-II (a) Leadership → Strategic direction (b) Customer focus → Voice of the customer (c) Planning for improvement → Assessment outcomes (d) People focus → Employee satisfaction outcomes (e) Supplier focus → Partnering outcomes
Correct Match List-I List-II (a) Leadership → Strategic direction (b) Customer focus → Voice of the customer (c) Planning for improvement → Assessment outcomes (d) People focus → Employee satisfaction outcomes (e) Supplier focus → Partnering outcomes